Just wanted to say another big thank you for helping me overcome my driving anxietites. I've recently driven several longer journeys in comparable comfort, thanks to you'.

T. H. Exeter

Rosemary Pell, FAIRSO - Manager RUSS

     (Fellowship of the Association of Industrial Road Safety Officers)


russ 3 - Rose Head and ShouldersBACP Logo 034031 logo 2015

The Road User Support Service was founded as a result of my own personal involvement in two head-on car crashes in 1982 and 1990. Both collisions occurred on blind bends with the other drivers travelling on the wrong side of the road.


The second incident not only left me with a permanent neck injury, but also a genuine fear of driving, particularly on similar bends. At the time there was little practical and emotional support available to help me feel comfortable in a car again. I initially approached Devon County Council Road Safety Team who offered invaluable assistance in setting up an appropriate support group and with whom I still have a close-working partnership.


As owner/manager of RUSS, I am responsible for all aspects of running the business including client assessments and treatment recommendations.

  AIRSO Fellowship Award photo

Rosemary Pell receiving her AIRSO Fellowship Award from Graham Wynn OBE

(January 2015)       



CV of Miss Rosemary Pell 



Road User Support Service Manager (1999 – present day) and Counsellor in Private Practice (1997 – present day)


As Owner/Manager of the Road User Support Service I am responsible for all aspects of running the business including client assessments and treatment recommendations.  I manage the Road User Support Team, which currently consists of six Driving Standards Agency Approved Driving Instructors, an Advanced Motorcycle Instructor   and four therapists.            

I also have my own private counselling practice specialising in PTSD, Bereavement and Loss, Relationship and work Issues, Panic Attacks, Anxiety, Stress/Anger Management.


Counselling and Psychotherapy Qualifications and Training



FAIRSO - Fellowship of the Association of Industrial Road Safety Officers, January 2015


'Trauma Awareness - The Body Remembers'  Peninsula Seminars, February 2012


‘Advanced Working with Couples’  Inter-action Training and Consultancy, November 2008


‘Introduction to Working with Couples’  Inter-action Training and Consultancy, March 2008


‘The Cost of Brain Injury ‘ – Headway Devon Annual Conference, September 2007 & October 2008


‘Therapists in Court: Bridging the gap between law and therapy’ - BACP, June 2006


‘Sex Matters’ Workshop

WAC (Westcountry Association for Counselling), February 2006


Critical Incident Debriefing

Certificate of Attendance, The College of St Mark & St John, Plymouth, June 2004


A Systemic Approach to Trauma Recovery Workshop,

School of Psychology, Exeter University, March


Understanding Memory Lecture given by Professor John Aggleton,

EPB Ltd, November 2003


Counselling and Psychotherapy Research Outcome Conference and Workshop,

The Person Centred Approach (South West), October 2003


Skills for Managing Self Harm and Suicide

Skills Development Service, July 2002


Solution Focused Brief Therapy

EPB (Education for Professions & Business), May 2002


EMDR (Eye Movement Desensitisation and Reprocessing)  Level 1 Training

EMDR Association UK & Ireland,  April 2002


Introduction to Cognitive-Behavioural Framework for Dealing with Anxiety and Panic Attack in Trauma Counselling

Mole Conferences June 2001


Introduction to a Cognitive Behavioural Framework for Dealing with Flashbacks, Intrusive Thoughts and Images - Mole Conferences June 2001


Introduction to Cognitive Behavioural Imagery in Trauma Counselling - Mole Conferences March 2001


Advanced Diploma in Counselling - Iron Mill Centre 1998


Certificate in Advanced Professional Studies (Applied Counselling) - Bath College of Higher Education 1997


Certificate in Introductory Transactional Analysis 101 - Iron Mill Centre 1997


Certificate in Foundation of Integrative Counselling:  Skills Course Levels l and ll

South West Centre for Counselling Training 1995


Certificate in Counselling Skills

Central School of Counselling and Therapy Ltd.  RELATE 1994


Certificate in Coping with Loss and Bereavement - RELATE 1992



Previous Work Experience



South Western Electricity Board 1979 – 1996:-


SWEB Energy Advisor  1992 –1996

Dealing with the general public on gas and electricity new supplies and contract renewals, energy conservation advice and tariff structures.  Direct involvement with the Energy Saving Trust providing advice and costings on loft and cavity wall insulation.


SWEB Domestic Heating Advisor  1990-1992

Providing advice and preparing designs for domestic heating systems on new build and existing homes. 


Domestic Energy Advisor  1982 – 1990

Site visits to customers homes to advise and sell space heating and water heating installations and to provide information on suitable tariffs.


SWEB Showroom Salesperson  1979 -1982

Selling domestic electrical appliances and equipment direct to the public.  Handling customer accounts.  Advising on and ordering spare parts and components for appliances requiring repair.




Exeter Technical College  1976 – 1978

GCE ‘A’ Level  English Literature,  Communication Studies

GCE ‘O’ Level Mathematics,  Sociology


Bishop Blackall Grammar School  1971 – 1976

GCE ‘O’ Level  English Language, English Literature, Religious Studies, Biology, French, Mathematics


Vocational Training 


Special Communications Needs  1996

Sign Language Course – First Special Communications Needs

Say and Sign in British Sign Language

Certificate for Stage 1 in British Sign Language



CPD  (Continuing Professional Development)


EPB Ltd.  ‘How to Deal with Difficult People’, 23rd June 2005


IRSO (Institute of Road Safety Officers) Seminar ‘Getting Off Speed’, 30th October 2002


I am a member of BACP (British Association for Counselling and Psychotherapy) and AIRSO (Association of Industrial Road Safety Officers) 


Interests and activities


I am an active member of village life in Dunsford.  I enjoy healthy eating, going to the theatre, hearing live band music and walking on Dartmoor.  In my spare time I attend yoga classes and am a member of a gym.